We owe it to our members to feature efficient, reliable content delivery, on target customer support, and site-wide protection. If you have any questions or concerns about your Karissa-Diamond experience, please contact webmaster [@] karissa-diamond.com. Welcome and enjoy your membership!
Click on any 'Member' link. When the login box pops up, Copy and Paste (rather than type) your login details into the appropriate Username and Password space. Make sure there are no spaces on either side of the U/P when you select it to Copy. Too many incorrect login attempts in short amount time will result in a temporary block or access delay. Before reporting a non-working login, please be sure you entered it correctly. Logins are CaSe SenSitiVe. You have to enter your username and password exactly as provided in your confirmation email.
Occasionally, a web browser's password manager does not overwrite your old, expired login when you login for the first time with your new login. This causes a problem authenticating your new login. If having a login problem, clear your browser's cache and history before attempting to login again. If still having problems, contact security [@] karissa-diamond.com for further assistance.
If you would like to change your login, contact webmaster [@] karissa-diamond.com to update your login details. Please provide the Username and Password you would like it changed to.
This site uses a network of safeguards to secure the password protected portion of the site. If you receive the 'Login Not Working?' page, contact security [@] karissa-diamond.com immediately for details and support
Contact webmaster [@] karissa-diamond.com to update your login’s access settings.
1) No more than four consecutive downloads running at the same time.
2) No more than eight requests or connections being made for each zip file downloaded.
This will allow your download stream to run smoothly without timing out from too many requests while balancing the server load for all members using the site. Site leaching is not allowed.
We don't throttle bandwidth in any way. Slow site speed is extremely rare. However, if you do notice unusually slow page loads or download speeds, there's likely a temporary routing issue going on between your internet provider and our web server. IP routing issues and upstream bottlenecks generally clear themselves up in 24 hours or less. If the problem persists, contact webmaster [@] karissa-diamond.com.
If zip folders you've downloaded appear missing or show up empty it's because your download session timed out before the zip folders finished downloading. That's usually caused by a download stream that's filled with too many requests for more files before zip files that are currently downloading have completed. If you adjust your downloading routine so that no more than four downloads are running at the same time and no more than eight connections being made for each zip file downloaded, your download stream will run smoothly and completely.
Your recurring membership can be cancelled at any time. Your login will expire at the end of the subscription period you signed up for. Subscriptions are cancelled via your payment processor's customer support web site:
For CCBill customers: https://support.ccbill.com/
For Epoch customers: https://epoch.com/billingsupport
If you need help cancelling your recurring subscription, contact webmaster [@] karissa-diamond.com. We will be happy to assist you.
Sometimes CCBill's reactivation data does not get delivered to us at the same time your new login was issued. If you are trying to access a newly reactivated subscription and your login is not working, contact webmaster [@] karissa-diamond.com to have your login reset.
Charges appear discreetly on your statement as *Arthouse.
For example, CCBill customers will see: CCBill.com *Arthouse. Epoch customers will see EPOCH.COM *ARTHOUSE
No. All credit card data is stored by the payment processor. We don't have access to your credit card number.
The Karissa-Diamond web site is in constant development. We believe a simple, clean interface is the easiest to navigate using the least amount of effort. We welcome your suggestions to make karissa-diamond.com more feature rich and more user-friendly. We hope you enjoy all Karissa Diamond has to offer!